Frequently Asked Questions
Everything you need to know about shopping with Trua Clinic.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the country.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unopened, and unused to be eligible for a full refund.
Are your products verified for quality and safety?
Yes, Trua Clinic ensures all products are sourced from reputable manufacturers and undergo rigorous quality control checks to meet industry safety standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
How can I track my package after it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, Trua Clinic ships to select international destinations. Shipping rates and delivery times vary by country and are calculated at checkout.